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Web Access
There are four key web access points in Maximizer Enterprise eCRM known as portals. Each provides a range of rich information for the target group, integrated into one eCRM system and is ideal for increasing productivity in just about any size business.
Employee Portal
Increase remote and mobile staff Productivity
With the Employee Portal online users – whether working remotely or needing quick access while at an airport Internet lounge – have access to the same information and functionality as a desktop user. All you need is Internet access and a web browser.
Sales staff can log in from anywhere to securely access your corporate database and carry out daily tasks. They can check and update appointments and tasks, search for customer records, retrieve and work on new leads and opportunities, view outstanding customer support cases, and send e-mails – all in real-time so other staff get updates immediately.
It’s easy to use because the web interface looks exactly like the desktop interface.
No additional configuration is needed for the Employee Portal. Users can access your database immediately through a personalised web login page which points to your server.
Built on industry-standard .NET architecture so it's easy to customize and administer.
Add your own links and integrate it with your corporate intranet to enable access to internal documents.
Access reports and Key Indicators Dashboard to see a high-level snapshot of real-time information on the company’s performance through the web.
In today's market, staff need real-time access to information from anywhere, anytime. Enable web access through the same, familiar interface using Maximizer Enterprise Employee Portal.
Partner Relationship Management
Build profitable relationships with your partners
Your business is growing. You have partners, resellers, distributors or retailers on the front lines with your end customers. Managing your channel effectively is paramount to building profitable relationships and growing your revenue.
With Maximizer Enterprise Partner Relationship Management (PRM),* you can increase your channel productivity and sales through streamlined communications, automated lead assignment and accurate sales forecasting. Manage your partner relationships through the Maximizer Enterprise web-based Partner Portal where all of your partners can access their latest leads, sales opportunities and customer service issues, plus partner announcements, marketing programmes, and any other corporate document from anywhere, anytime. No software to install. All they need is Internet access and a web browser.
Streamline lead distribution and forecasting.
Assign leads to partners or resellers and have an automatic e-mail alert sent to them so they can follow-up on leads while they’re hot. They simply log in to the web based Partner Portal to view all of the details of their new leads, including contact information and any background information that will help them make a more effective call.
Improve your forecasting and sales pipeline accuracy by enabling resellers to view, manage and update sales opportunities through the Partner Portal, including updated probability of close.
Automate and centralise partner communications.
Send corporate announcements, sales and marketing announcements and other important news impacting partners through the Portal. Partners will receive an e-mail alert with a link to read all the details in the Portal, enabling them to also read a full archive of previous announcements.
Save costs in distribution of new collateral by posting all important materials to the Partner Portal so resellers can download and print information when they need it.
Empower partners with immediate access to critical answers and information.
Publish articles and solutions to customer issues, corporate procedures, answers to FAQ or other important documents in the Knowledge Base so your partners can quickly find the answers they need, when they need it.
Enable partners to access a calendar of partner-related corporate activities including marketing campaign dates, training programmes and events.
Provide partners with access to customer service cases.
Reduce the amount of time required by both you and your partners in resolving customers’ post-sales questions and issues. Enable partners to create and view customer service cases so they are kept up-to-date with the progress of resolutions.
Safe, secure access to confidential information.
The portal is the safely and secure gateway to all partner relevant information. Partners create their own user identification and passwords.
Have partners modify their own profile through the Portal when they’ve moved or changed their contact information. Capture updates in real-time right into the corporate database without re-typing any information, saving time and minimizing the potential for errors associated with manual data entry.
Maximizer Customer Portal
The Maximzier Customer Portal builds on strong customer relationships. What with the access into a secure logon area the users can be easily added by sales or marketing staff according to their security access. The portal provides Customer Service visibility, news, upcoming calendars, can be used for secure product announcements such as early release information and also provides a knowledge database for your customer base.
Safe, secure access to confidential information.
The portal is the safely and secure gateway to all partner relevant information. Customers create their own user identification and passwords
Maximizer Enterprise Wireless Employee Portal.
Using a wireless browser on your PDA, access your critical customer details and appointments, and carry out day-to-day tasks without having to synchronise or install extra software on your PDA.
Online mobile users can access customer information when they are on the road or even when they don't have access to desktop Internet connectivity. Using a Neomar browser on a Palm OS or Blackberry device, login from anywhere. Securely access customer information and schedules, update notes and contact information. All in real time - no synchronisation required.
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