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From $695 (Excl Gst) per user
Customer Relationship Management - Acronym CRM.It is a widely used term but often we are asked what exactly is CRM?.Unlike contact management or sales force automation, CRM is a system capable of delivering company wide benfits in areas from Sales, Marketing and Service.Many so called CRM systems offer little more than contact management but true CRM is an integrated system.
CRM should deliver company wide benefits and sustainable growth with an increase in bottom line profits.Having worked in senior sales and marketing roles for major corporations we understand the necessity to have visibility into how effective are your sales and marketing teams.Just how well does your sales person understand the customer, especially their service and support history.
A recent survey by META Group shows that 75 per cent of organisations plan to spend the same or more on CRM in the next 12 months.Are you among them?
Your decision should be to work with a partner who offers a proven application designed for your size of business. Maximizer provides a CRM solution that specifically addresses the needs of small and medium-sized enterprises, or 
department-level implementations within larger organisations.
Maximizer Enterprise 9 is a complete solution that provdes all the great features you have come to expect delivering marketing, sales and customer service capabilities combined with e-business and business intelligence tools. With the ability to provide complete web access for employees, partners and customers, Maximizer Enterprise 9 is a true CRM system. With rapid implementation and a scalable development path, it can support your expanding company and grow as your business grows. And to further support automation there is the Workflow Automation available (additional cost).
For a free, no obligation demonstration or quote, Contact Us and a representative will get right back to you
Read More........
NEW Workflow Automation
New Sales Lead & Account Management
Improved List Management
Advanced Outlook Integration
New Crystal Reports
Improved Customer Service
Web Access through web portals
Remote Synchronization
New Calendar
Key New Features
NEW Workflow Automation
Monitor your business' systems and automatically respond to critical business activities with new Workflow Automation powered by KnowledgeSync. Save everyone time and make sure no opportunities slip through the cracks.
Simply apply your business context and logic to configure Workflow Automation to monitor the massive amounts of information coming into your business every day and alert people or assign tasks automatically.
For example, automatically send an alert to the sales manager and schedule a follow-up call for a client if a hot lead has not been contacted in 5 days. Automatically schedule a report to be sent to the customer service manager every Friday morning with information on the team's phone logs and account activities. Configure your system to monitor web leads or incoming e-mails and schedule a series of automatic e-mails back to the prospect, plus alert the account manager in their territory for a follow-up phone call. Learn more about workflow automation.
NEW sales lead and account management
- Identify and manage leads and easily convert them to customers.
- Track lead status and source to monitor the sales funnel and the success of marketing programs.
- Assign Account Managers to take ownership of leads and customers, then easily report on the sales pipeline, forecast, or phone logs by account manager.
- Assign leads to business partners and resellers, then automatically send an e-mail alert to ensure no leads slip through the cracks.
- Understand influencers and decision-makers with your clients better by tracking the reporting relationships within their organizations.
- Show important information on a customer record by assigning key user-defined fields.
Improved list and campaign management for more effective direct marketing
With Anti Spam legislation effective in Australia it is key to manage opt out and do not solicit. Most companies have manual systems that are open to error. Effectively manage opt-in and opt-out lists for targeted direct marketing and newsletter lists. New "do not solicit" function and enhanced data security ensures you comply with new privacy, anti-spam and do-not-call legislations.
New categorized and multi-level user-defined fields give you more control of how you organize and sort customer profile information. Plus maintain data integrity by including descriptions and 'requested by' information for each user-defined field.
- Easily perform complex searches under multiple criteria.
- Increase the reach to your customer base with automated multi-phase e-mail, and now fax and print campaigns too.
- Automatically measure campaign response statistics such as e-mail open rates and landing page click-throughs.
- Send automatic alerts to the marketing manager and system administrator when there's a failure with an e-mail or fax campaign.
- With tighter sales and marketing integration, know which promotions or newsletters your customer or prospect is receiving so you can tailor your sales message effectively.
Advanced integration with Microsoft® Outlook™
Read Outlook e-mail inside Maximizer Enterprise, maintain same folder structure while also saving messages to customer records.
- Now compose HTML as well as text e-mails
- Now access Outlook contacts from Maximizer Enterprise so you can include colleagues in customer e-mail communications.
- Synchronize your customer list from Maximizer Enterprise in the Outlook address book - no re-formatting or re-typing required.
Gain visibility into customers with NEW Crystal Reports® bundle
Create and edit your own reports to gain further visibility into your customers using best-of-breed business intelligence reporting tool, Crystal Reports® by Business Objects®, now bundled for every Maximizer Enterprise user.
Use the Expert and Wizard tools to quickly and easily produce and customize cross-tab, drill-down, summary reports and more. Highlight the information you need by grouping and sorting data, then add charts.
Further analyze data in a familiar Excel environment, and publish reports to colleagues in PDF, Word, HTML and other standard formats.
Even analyze data in other database applications i , such as your accounting or ERP systems, against the customer data in Maximizer Enterprise to get a complete view of your customer history, transactions and relationships.
Maximizer Enterprise 9 now also supports Crystal Analysis for multi-dimensional analytical views ii.
Improved Customer Service & Support module
Now track billable hours and rates for each customer service case.
Ensure customer service inquiries are resolved in a timely manner and customers are satisfied by automatically seeing how long a case has elapsed.
Personalize communications with customers throughout the sales cycle by including customer service details in merge fields.
Easily import and export documents in the Knowledge Base in XML format so you can convert your existing documents and share them with others.
Industrial-strength Web Portals for employees, partners, customers
The web-based Employee, Partner and Customer Portals are now built on .NET technology so it's stronger, easier to manage and integrate with other applications.
Through the Employee Portal, enable remote and mobile staff to access important customer, schedule and sales information through a web browser. Looks just like the Maximizer Enterprise desktop interface so you only have to learn one application.
With the Partner Portal, effectively manage communications, leads and sales forecasting with third-party resellers.
With the Customer Portal, create unique online experiences for customers, including customer self-service.
Easier to install. Stronger and faster remote synchronization with MaxExchange.
With the fastest deployment in its class*, Maximizer Enterprise 9 is now even faster and easier with a brand new installation wizard that helps you get up and running quickly.
MaxExchange is now even easier to configure and manage remote users. Transfer data faster and automatically be alerted of data transfer errors to ensure remote users have the most up-to-date information.
NEW calendar for better time management and collaboration
Brand new 'My Work Day' home page helps staff effectively manage their day by seeing a quick summary of the day's appointments and tasks, plus important company announcements from managers.
New calendar in Maximizer Enterprise 9 helps you collaborate with team members by seeing multiple users' calendars in one view.
Book board rooms, meeting rooms and other resources such as projectors.